We currently ship from international suppliers.

Processing Time

Orders are processed within 1–3 business days before dispatch.

Delivery Time

Estimated delivery times are 7–15 business days after dispatch.
Delivery times are estimates and not guaranteed. In some cases, delivery may take longer due to customs processing, carrier delays, peak periods, or other circumstances outside our control.

Tracking

Once dispatched, customers will receive tracking information where available.

Shipping Delays

Once your order has been dispatched, soleara® is not responsible for delays caused by:

Shipping delays do not qualify for refunds.

International Shipping

Orders are shipped from China.

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping cost unless stated at checkout.

Customers are solely responsible for paying any applicable import duties, taxes, or customs fees charged by their local authorities upon delivery.

Where applicable, taxes may be calculated and displayed at checkout. Any additional customs or import fees are outside our control.

Peak Periods & Delays

During peak periods, holidays, or supplier shutdowns (including Chinese New Year), delivery times may be extended. These delays are outside our control and do not qualify for refunds.

Contact

If you have any questions about shipping, delivery, or your order, please contact us at:

hello@mysoleara.com.